Privacy Policy

Last updated: April 2026

Northeast Overhead Door (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit https://neoverheaddoor.com or interact with our services.

Information We Collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Address
  • Service details or inquiries

We may also collect technical data such as IP address, browser type, and usage data.

How We Use Your Information

We use your information to:

  • Provide and manage services
  • Schedule appointments and dispatch technicians
  • Send service updates and notifications
  • Communicate regarding billing and job completion
  • Improve our website and services

SMS Communications & Consent

Northeast Overhead Door may send SMS (text) messages to customers who provide consent.

We collect consent verbally when customers:

  • Call us directly
  • Visit our location
  • Provide their phone number during service scheduling

Customers may receive messages related to:

  • Appointment reminders
  • Dispatch notifications
  • Billing notifications
  • Job completion surveys

Customers are informed:

  • Message and data rates may apply
  • Message frequency may vary
  • They can reply STOP to unsubscribe at any time
  • They can reply HELP for assistance

We do not share phone numbers or SMS consent data with third parties for marketing or promotional purposes.

Verbal Opt-In for SMS Communications

Northeast Overhead Door will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can; “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neoverheaddoor.com/privacy-policy/ & Terms https://neoverheaddoor.com/terms-and-conditions/

SMS Consent for Website Forms

By submitting a form on our website and signing up for texts, you consent to receive text messages from Northeast Overhead Door at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neoverheaddoor.com/privacy-policy/ & Terms & Conditions https://neoverheaddoor.com/terms-and-conditions/

Sharing of Information

We do not sell or rent your personal information.

We may share data only with:

  • Service providers necessary to operate our business (e.g., scheduling software)
  • Legal authorities when required

Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes

Your Rights

You may:

  • Request access to your data
  • Request corrections
  • Request deletion

Contact us to make a request.

Security

We take reasonable measures to protect your information, but no system is completely secure.

Third-Party Links

We are not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page.

Contact Us

Northeast Overhead Door
170 Lockhouse Rd Unit D
Westfield, MA 01085
Phone: (413) 568-1974
Email: info@neoverheaddoor.com